My order status

6,582 posts in this topic

So I ordered 2 white houses and a book from B&N ebay.  According to ebay, the book and the white houses have the same tracking number.  The book was delivered but not the Lego sets.  Looking up the tracking number, both say out for delivery.  Could someone explain this to me?  Did they screw up the tracking numbers and not supply the correct one for the Lego sets? The book was obviously sent separate because it was wrapped in its own container with the tracking number. 

Share this post


Link to post
Share on other sites
41 minutes ago, stackables said:

So I ordered 2 white houses and a book from B&N ebay.  According to ebay, the book and the white houses have the same tracking number.  The book was delivered but not the Lego sets.  Looking up the tracking number, both say out for delivery.  Could someone explain this to me?  Did they screw up the tracking numbers and not supply the correct one for the Lego sets? The book was obviously sent separate because it was wrapped in its own container with the tracking number. 

Do you have the weight and dimensions for this tracking number? If it is clear that the box could have never held both a book and the 2 LEGO sets, then it sounds to me like you have a clear case to go and argue with B&N CS.

Share this post


Link to post
Share on other sites
3 minutes ago, Phil B said:

Do you have the weight and dimensions for this tracking number? If it is clear that the box could have never held both a book and the 2 LEGO sets, then it sounds to me like you have a clear case to go and argue with B&N CS.

Do tracking numbers usually provide that info?  The tracking number just says first class package service.  Label is on the book container.  Do I go through B&N site your contact them through ebay?  I have a feeling I am going to be left with a $4 book I don't want and no white houses.

Share this post


Link to post
Share on other sites
1 minute ago, stackables said:

Do tracking numbers usually provide that info?  The tracking number just says first class package service.  Label is on the book container.  Do I go through B&N site your contact them through ebay?  I have a feeling I am going to be left with a $4 book I don't want and no white houses.

First class package is up to 16oz, correct? I bet you that book, plus two WHs, plus box, weigh more than 1lbs. Heck, White House alone weighs almost 700g (~1.4lbs). Sounds like an easy argument to have with CS. Of course, I'd first call to check if there is perhaps a mistake and a second package is on its way. If you get into trouble, I'd use the facts I just mentioned to show them there is a problem and you are not lying.

Share this post


Link to post
Share on other sites
1 minute ago, Phil B said:

First class package is up to 16oz, correct? I bet you that book, plus two WHs, plus box, weigh more than 1lbs. Heck, White House alone weighs almost 700g (~1.4lbs). Sounds like an easy argument to have with CS. Of course, I'd first call to check if there is perhaps a mistake and a second package is on its way. If you get into trouble, I'd use the facts I just mentioned to show them there is a problem and you are not lying.

So do I go through B&N site? Would they have information on the order since I don't have an order number?  Never dealt with a situation like this.

Share this post


Link to post
Share on other sites
1 minute ago, stackables said:

So do I go through B&N site? Would they have information on the order since I don't have an order number?  Never dealt with a situation like this.

Oops, I missed the B&N Ebay part. I'd go EBay first, but perhaps wait a few days to see if the WHs show up. If it was really just a mistake and the second package's tracking number exists but has accidentally been overwritten by the first one for the book, the WHs might still show up. You always have Paypal buyer protection to go through as well.

Share this post


Link to post
Share on other sites
31 minutes ago, Phil B said:

Oops, I missed the B&N Ebay part. I'd go EBay first, but perhaps wait a few days to see if the WHs show up. If it was really just a mistake and the second package's tracking number exists but has accidentally been overwritten by the first one for the book, the WHs might still show up. You always have Paypal buyer protection to go through as well.

Okay, thanks for the help.  I will send b&n ebay a message.  Would actually like to talk to a live person and not wait for an email response but that looks like my only option.  Of course both items say delivered now.  The book weighs about 14 oz by itself so obviously they couldn't have been shipped together.  I initially thought the mailman just forgot another package but I also had a couple other items show up.  I assume they were sent separately and hoping they just screwed up and didn't give me 2 separate tracking numbers.  Fingers crossed :)

 

**Update**  Well they already got back to me and indeed the 2 sets are each being shipped separately via UPS.  The CS said to expect 2 more packages. Hopefully they arrive in good condition.  These are my first architect sets.

Edited by stackables

Share this post


Link to post
Share on other sites
Okay, thanks for the help.  I will send b&n ebay a message.  Would actually like to talk to a live person and not wait for an email response but that looks like my only option.  Of course both items say delivered now.  The book weighs about 14 oz by itself so obviously they couldn't have been shipped together.  I initially thought the mailman just forgot another package but I also had a couple other items show up.  I assume they were sent separately and hoping they just screwed up and didn't give me 2 separate tracking numbers.  Fingers crossed NewEmoticons_happy.png
 
**Update**  Well they already got back to me and indeed the 2 sets are each being shipped separately via UPS.  The CS said to expect 2 more packages. Hopefully they arrive in good condition.  These are my first architect sets.


Hey, wow. Sounds like exact same has happened to my order: 1 Big Ben, 2 White House. All have same tracking # and say delivered yesterday.

Big Ben came in book wrap style box, label says 1 of 1, 1lb. Obviously 1lb is way too low for all 3.

I skimmed the exchange here so I'll have to read back. I sent eBay "item not received" ticket about an hour ago.

I'll update here if I learn more.

Share this post


Link to post
Share on other sites
21 minutes ago, Cozei said:

 


Hey, wow. Sounds like exact same has happened to my order: 1 Big Ben, 2 White House. All have same tracking # and say delivered yesterday.

Big Ben came in book wrap style box, label says 1 of 1, 1lb. Obviously 1lb is way too low for all 3.

I skimmed the exchange here so I'll have to read back. I sent eBay "item not received" ticket about an hour ago.

I'll update here if I learn more.

Have you received any of the items yet?  Big Ben came in a book wrap?  Is this not a lego set?

Share this post


Link to post
Share on other sites
Have you received any of the items yet?  Big Ben came in a book wrap?  Is this not a lego set?

Received just the Big Ben architecture Lego set (small one). Was just saying that the "box" was a book wrap style where the cardboard wraps around object as opposed to a cube items are dropped into. Not that important to main issue (missing 2 White House sets).

As I mentioned eBay tracking has all 3 with 1 tracking number and says delivered for all items. The label on the Big Ben package said: 1 of 1 and 1lb as weight.

Share this post


Link to post
Share on other sites

I've experienced this with B&N ebay in the past, they seem to ship everything separately and put a single tracking # in ebay, give the others a day or two to show up.

Share this post


Link to post
Share on other sites
3 minutes ago, Cozei said:


Received just the Big Ben architecture Lego set (small one). Was just saying that the "box" was a book wrap style where the cardboard wraps around object as opposed to a cube items are dropped into. Not that important to main issue (missing 2 White House sets).

As I mentioned eBay tracking has all 3 with 1 tracking number and says delivered for all items. The label on the Big Ben package said: 1 of 1 and 1lb as weight.

I was surprised the Big Ben came in a book wrap.  Just message b&n on their ebay site.  They will give you a tracking number for the other 2 sets.  Apparently, they  just entered 1 tracking number in for the entire order.

1 person likes this

Share this post


Link to post
Share on other sites

I rarely post in this thread but two back to back deliveries caused me excitement that I wanted to share. 

FedEx guy arrived with my Assembly Square ordered Jan 1st. 

Canada Post lady arrived with my $260 spare parts order from our good man Thumper! Should complete a load of used sets I've had on the back burner for a few months now! 

1 person likes this

Share this post


Link to post
Share on other sites

Would someone mind checking to see if they can access their LEGO reward points? Mine says undefined and trying to figure out if that's code word for "banned", or code word for "our website sucks"

Share this post


Link to post
Share on other sites

Kmart should change all of their product pics to pictures of smashed up boxes.  Just received yet another destroyed box sent in unprotected plastic.  If you are ordering from Kmart make sure it is something you don't mind giving to your kids.

1 person likes this

Share this post


Link to post
Share on other sites
52 minutes ago, waxwing said:

Kmart should change all of their product pics to pictures of smashed up boxes.  Just received yet another destroyed box sent in unprotected plastic.  If you are ordering from Kmart make sure it is something you don't mind giving to your kids.

It's about 40/60 for me, 40% of my orders arrive in plastic, and about half of that is actually really damaged. Nothing a simple phone call or store visit would fix

Share this post


Link to post
Share on other sites

I'm starting to sound like the English cat fella who frequents this site, but Site to (Sears) Store pickup gives me pristine boxes every time. Reduced selection, but no issues otherwise.

2 people like this

Share this post


Link to post
Share on other sites

If I order battlepacks or micro minis from Kmart, I expect them to come smashed.  I don't think customers care too much about box condition for smaller sets so I don't raise a stink with Kmart.  Bigger sets, now that would be a different story.  As far as taking the damage sets back to the store...are there any stores left :)

1 person likes this

Share this post


Link to post
Share on other sites
19 hours ago, MinifigW said:

It's about 40/60 for me, 40% of my orders arrive in plastic, and about half of that is actually really damaged. Nothing a simple phone call or store visit would fix

I had a couple recently arrive in bags, but that spell where Star Wars Droids and Obi-Wan fighters were discounted w/ points back, etc. I didn't receive a single bag.

1 person likes this

Share this post


Link to post
Share on other sites

If you can swing it, ordering in quantity lessens the chances of you receiving your sets in a bag. Whenever I order battle packs or $20-$30 sets, I order at least 3 at a time. If you order 1 or 2, you're guaranteed a set that looks like it was smashed by the Hulk. Larger sets are less of a worry but I rarely get pristine boxes on anything that I order from Kmart. I'm fairly certain the overeager shipping clerk fist bumps every set upon packing.

2 people like this

Share this post


Link to post
Share on other sites

**Update**  Well they already got back to me and indeed the 2 sets are each being shipped separately via UPS.  The CS said to expect 2 more packages. Hopefully they arrive in good condition.  These are my first architect sets.

I wasn't sure where to share my story, but now I see I'm in the right place.

I ordered two chairs from Kmart, got like 80+% points back, yesterday morning and one arrived today. Seemed strange, ups guy was already in his truck driving away by the time I got the door. Like he rung and ran. Looked down and there's a split open box from Kmart.

Didn't know what it was at first because I was expecting a Lego set, not a chair I ordered 25 hours ago. Eventually I discovered it was an unassembled chair, but the driver was long gone and I was left wondering where the other was.

I carry on with my day, until I receive an email from Kmart saying my order was delivered. Not, "part" of my order was delivered.So I did some fishing and I found one tracking # for my order, and when I enter it through ups it says "receiver refused package, duplicate order, return to shipper"

Say what?! I didn't refuse anything. Some more fishing and I see clearly that I ordered and paid for 2 chairs, and received email from Kmart saying 2 were delivered: 60lb, but the ups packing slip on the outside says 1 of 1: 30lbs.

So I call ups, "why are you returning my package to the sender?"

Ups:"the sender noticed it was a duplicate order and recalled it. "

Me:"that makes no sense. They sent me an email saying it was delivered. There's no mention of a recall. It's not a duplicate, I ordered two. "

Ups: "they recalled it."

Me:"then why does your website say receiver refused it? I never refused anything."

I also told them the box was open and I feared pieces may be missing, etc. so she put me on hold.

Ups: "the sender marked two boxes with the same tracking number, which is against our rules so the driver is returning the package to Kmart to be processed properly."

Me:"ok, that makes sense, so why does it say I refused the package?"

Ups: "that's the option the driver chose."

Me: "but that's not what happened, I didn't refuse the package. What if Kmart checks the tracking and sees that it says I refused the package. Then they won't send it back to me. I want that chair."

Ups: "tell them to call us and we'll explain the situation."

Me:"why don't you just change the status to say that you are returning the package because the sender improperly tracked it?"

Ups:"I can't do that sir, I can't change what the driver inputted. "

Me:"well that makes no sense. Why did the driver put that in the first place, it's completely untrue?"

Ups: ...I don't know...

Me:" well then can you leave a note that says that I called you to find out what is going on, and make sure that it is explained correctly?"

Ups: no

Me: "so you want me to call Kmart to tell them to call you to find out why my package is being returned to them?"

Ups: yes

Me"but when I first called you, you told me the sender recalled the package because it was a duplicate, which is untrue. Then you found out that the driver said I refused the package, which is untrue. And you expect me to trust who ever answers the phone when they call to tell them the truth?"

Ups: yes

Me:"this is ridiculous!" Click!

I seldom hang up on people. I find it very rude. I hung up on her.

Called Kmart. Explained to some guy who clearly could not understand my excellent English. The situation was too complicated for him. So he put me on hold for over 5 minutes and then transferred me to Sears. The guy there kept telling me how terrible it must've been for me, First guy said the same thing, and said he'd make a case is for me and email it Priority to processing so that they'll be ready when the package is returned to them.

So I guess what happened is the ups driver realized Kmart was trying to save on S&H by taping together two manufacturer boxes, rather than package them in one big shipping box. So he politely ripped them apart and ran off with one. But maybe he trashed it so badly that he tried to cover his tracks with the receiver refusal. I don't know what he was thinking. Maybe he wanted a chair for himself. It all reeks though. b05811e5c41ca5618f9c9f9429496b53.jpg

1 person likes this

Share this post


Link to post
Share on other sites

@donbee Thank you for sharing. I think Brickpicker offers a great community to share sorrows and triumphs. Because of this business, I frequently find myself in a position of rage with no sympathetic ear or glory with no one to share it with.

2 people like this

Share this post


Link to post
Share on other sites
2 minutes ago, landphieran said:

@donbee Thank you for sharing. I think Brickpicker offers a great community to share sorrows and triumphs. Because of this business, I frequently find myself in a position of rage with no sympathetic ear or glory with no one to share it with.

Thrill of victory!
Related image

Agony of defeat!
Image result for ed norton punching himself gif

1 person likes this

Share this post


Link to post
Share on other sites

Anyone get the Barnes & Noble "Your order has failed, did not pass our verification test" e-mails?  I ordered some sets, waited a couple days after getting the shipment confirmation, and then ordered the same sets again.  I got this e-mail back on all 3 orders.  No gift cards or anything fishy used.  I have ordered duplicate stuff on BN many times before.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.